FlinQ is a generic Security Management System which integrates with Commend via the ICX protocol to support many functionalities. The ICX-interface allows FlinQ to operate, manage and monitor the Commend intercom system in its full extend which is very powerful to create integrated security management solutions. The ICX-protocol is used to exchange and control data for operational, supervision and maintenance tasks.
Key Features
Skill based call routing - assigning calls to operators depending on their knowledge, availability and workload (FlinQ Foresight)
Presenting call requests upon priority to operator
Call handling - Accept conversation, Place call on hold, Mute call, Transfer call to colleague
Accepting inputs as events (e.g. real time alarms)
Controlling Commend outputs to steer doors, barriers, gates
Capturing intercom events to present on dashboards and management reporting
Control and schedule call transfer matrices to automate call transferring between countless locations and multi-site control rooms
