Intercom for Medical Environments
Because every Second Counts
Commend's security and communication solution for medical environments meets the strictest directives and regulations within the medical sector and provides direct multi-site communication across facility complexes.
Securing Safety
Medical staff is too often subject to attacks, both by unhappy patients and by stressed relatives. This calls for an Advanced Security Building Intercom System (ASBIS), exactly tailored to the needs of the medical facility. Silent Alarms will not be noticed by the assaultant to prevent further escalation. At the same time, access to secure zones can be granted locally from the nurses' stations to assure smooth and quick operation.
One system for communication and Public Address
Unified Communication at its best: Urgent calls from a surgical theatre to the emergency room, announcements in the corridors and waiting lounges, or nurses needing to listen into a patient room: All communication takes place via one single platform. This limits costs while giving the most flexibility. The SOC / Control room of all security operation will be the central hub, which is always prepared to take additional measures in case of an incident.
Acoustic Patient Monitoring
Even if they would like to do it, nurses cannot always stay in the room with a patient in more or less critical condition. So acousting surveillance of a rooms, paired with the long-lasting experience of a nurse, will provide service excellence while assuring flexibility and cost control.
Keeping the Global Overview
Integration is the key to a perfect overview form the SOC / Control Room. This is the hub for all security services, as well as for others. It receives calls from Info Points all over the medical campus, takes the calls from the various visitor and staff car parks, as well as from all access points. In case of an incident, the SOC / Control Room starts the Emergency Operation Plan (EOP), perfectly supported by the Commend Intercom Solution deployed.
Applications for Hospitals and Healthcare Facilities
Communicating
Intercom Stations for Medical
Environments & Clean Rooms
Conform to EN 60601-1 (2nd Edition) – Closed-sealed membrane surface – Special anti-bacterial membrane – Resistant against detergents and disinfectants.
Protecting
Access control for Doors &
Security Sensitive Areas
Secured access to buildings, including video surveillance for points of entrance. Calls not answered at the reception desk can be forwarded automatically to mobile devices. Add-in modules for vehicular entry/exit gates. DDA/ADA compliant Intercom stations enabling barrier-free access for people with mobility, visual or hearing impairments.
Optional integration of access readers and access control systems. Perfect acoustic intelligibility, even against loud background noise.
Monitoring
Virtual Care
Commend continues to be at the forefront of addressing staffing shortages in healthcare through its innovative virtual care solutions. Our comprehensive suite of services includes video tele-sitting, behavioral health observation, tele-rounding, tele-health, EICU observation, and staff safety monitoring. By leveraging these cutting-edge technologies, healthcare providers can overcome staffing challenges while ensuring high-quality patient care.
Monitoring
Acoustic Surveillance
Reliable and easy acoustic observation of patient rooms, either by acoustic room monitoring, proactive listening or cyclic audio scanning, it allows staff to monitor several rooms. The rooms to be monitored can be selected conveniently on the Control Desk terminal. If staff are present in monitored rooms, this is indicated at the Control Desk terminal. Monitoring can easily be deactivated temporarily by entering a code at the room's terminal (e. g., while doctors or relatives are in the room).
Communicating
Counter Intercom
Barriers such as plexiglass reception windows etc. must enable clear communication and full speech intelligibility. This is where Commend’s pragmatic, cost-efficient solutions come into their own. With carefully selected components and proven leading technology they offer the necessary level of safety to stay in contact where physical contact must be avoided.
Communicating
Direct Communication with Emergency Services
Efficient emergency preparedness by integration of mobile radio (Tetra / Analog) for direct communication with emergency services. Simultaneous scanning of up to 8 channels (channel mixing), allowing operators to follow conversations on several channels simultaneously. One or more radio channels selectable at the simple touch of a button. Display of caller identity (ISSI) and Status message transfer (SDS).
Ensuring
Easy Control Desk Management
Reliable communication connections between nurses’ stations, wards and central Control Desks. A central workstation provides a full system overview for receptionists and nursing staff so they can respond instantly in an emergency. Receiving Emergency- and Infocalls, announcements and alerting, reporting, scheduling, call Statistics and voice recording. Connects with building management systems.
Video Intercom Stations
Staying in close contact with patients from a distance.
Public Address and Announcements
IP Amplifiers and IP Loudspeakers in all areas
Lift Emergency Call System
Maintenance-free Intercom panel in the lift car in compliance with EN 81
Mobile Radio Integration
Direct communications with emergency services.
Control Desk Management
From the nurses' room to a central control station.
Front Desks / Receptions
Intercom Station models for front desks and reception areas, for answering calls, paging persons in the building, monitoring and control etc.
Virtual Assistant Ivy
The world's first conversational AI-based Intercom voice assistant for information and emergency call points in hospitals
Features & Benefits
System Availability
High Availability through End-to-End self-monitoring to prevent outtimes.
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Speech Intelligibility
Superior speech intelligibility regardless of background noise.
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Interfaces & Integrations
Connect Commend Systems with various other systems and get unique benefits through automatisation or just use the I/Os.
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Networking of Sites
Calls can be forwarded automatically to other Control Desks or several buildings maintained by one Control Desk (at night).
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Custom Design
Customized intercom stations in accordance with architects' and customers' design.
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