Terms and Conditions for Trainings

The offer extends to the services listed in the programme. Any additional expenses will be charged separately.

The attendance fee is to be paid in advance (before the start of the training course).

Cancellations will only be accepted in writing (sent by post, fax or e-mail). In case a registered participant is unable to attend the scheduled training course, the following cancellation conditions apply:                      

• Cancellation up to 30 calendar days before the course's start date (as per receipt stamp): free of charge
• Cancellation 30 calendar days before the course's start date (as per receipt stamp): 50 % of the attendance fee will be charged
• Cancellation on or after the course's start date (as per receipt stamp): the full attendance fee will be charged

However, if another participant can be named who matches the target group for the course and is willing to pay the attendance fee, the originally registered participant will incur no charges. Cancellations in the event of a participant’s unforeseen illness require the submission of a doctor’s certificate.

Since our training courses are planned a long time in advance, changes to the training schedule for organisational reasons cannot be ruled out. Whether a course can be held depends on reaching the required minimum number of registrants. Commend Österreich GmbH therefore reserves the right to change course agendas or dates, assign different course trainers or cancel scheduled courses. Each registrant will be notified in advance of any organisational changes. In case a course is cancelled due to the illness of a trainer or another unforeseen event, this excludes any entitlement to the course being held. No claim for damages or other claims against Commend Österreich GmbH may be derived from such an event. This also applies to Commend’s re-scheduling of course dates at short notice. If a course is cancelled by Commend Österreich GmbH, any pre-paid attendance fees for the course in question will be refunded. Commend Österreich GmbH will not accept any liability for printing or spelling errors in its publications or on its Internet pages.

Upon completion of the course, every participant will receive a written confirmation or certificate documenting their attendance.

In some courses, participants will be provided with written course material or software, which will be handed out prior to or during the course; this is included in the attendance fee, unless stated otherwise. The course material and software provided by Commend Österreich GmbH may only be copied and transferred for company internal training purposes and must not be sold or made available to the public.

In case a course is to be held at a client’s site, the client agrees to provide the required infrastructure and equipment; otherwise, additional costs may be incurred.

Clients who reschedule a training course will be charged for any costs resulting from the rescheduling.

Commend Österreich GmbH will not accept any liability for the personal belongings of course participants, including the course material provided. Any claims against Commend Österreich GmbH resulting from the application of knowledge acquired from Commend Österreich GmbH shall be excluded.

The protection of your privacy is important to us. Therefore, we treat your personal information confidentially and in accordance with the law. Further information on the processing of your data can be found in the Privacy Policy.