Conversational AI based Intercom Voice Assistant
Hello, I'm ivy
A Symphony Cloud ServiceNeed a helping voice at your call centre, emergency call point or info terminal?
Meet Ivy Virtual Assistant – the world’s first artificial control centre intelligence that can talk and respond to requests like a human would!
Everything in and about it is designed specifically with two purposes in mind: to empower your call centre staff and to elevate customer experience at your business to the next level. To make it all possible, Ivy’s conversational qualities are powered by cutting-edge AI technologies from Machine Learning to Natural Language Processing. And delivered via our secured Symphony Cloud services for reliable, fail-safe performance.
Meet Ivy Virtual Assistant
Ivy Voice Assistant
With human conversation skills
A call centre operator’s life can often get very busy. Even busy enough for them to wish for an assistant. A perfect one, if possible. One that works like a powerful computer but talks like a human. That lends a helping voice in handling frequently recurring requests to lighten the workload. That can deal with empty or malicious calls and provide instant guidance and information on a host of different topics. One that works around the clock, is never ill or tired and never takes a holiday.
That ideal assistant has a name:
Ivy Virtual Assistant by Commend
As the world’s first Conversational AI-based voice assistant for Intercom, its artificial intelligence allows it to communicate like a human and learn from each request. And it can be trained in virtually any language. This makes it perfectly suited for all the call centre jobs above – and lots more.
Automate routine tasks
By handling calls involving frequently asked questions, so staff are free to focus on urgent and high-priority tasks
‘empty call’ buster
By recognizing and dealing with distracting, time-wasting empty (accidentally initiated) or malicious calls
Multilingual
Converse in various languages, providing real-time native language support for an enhanced bi-directional conversation experience
Customer service 24/7
Ensure instant call response and lightning-fast customer service 24/7, resolving enquiries and providing automated voice transactions
Ivy Solutions
Transforming Your Daily Routine
Parking Assistant
Ivy Virtual Assistant is always available, 24/7, to assist with any of your core parking needs. Whether you're having trouble with the pay-on-foot machine, need to report a lost ticket, or want to check your parking card, Ivy has got you covered.
Smart Passenger Guidance
Offer accurate information and signs to guide passengers and improve inclusivity with Ivy Virtual Assistant providing audio wayfinding. This saves time and money for transportation agencies, resulting in a better travel experience.
Ivy Dashboard
The secret behind Ivy
The key to Ivy’s talents lies in its ability to learn (by training) about real-life topics or scenarios and the proper conversational patterns in dealing with them.
Ivy Virtual Assistant comes with a suite of powerful tools to monitor relevant performance metrics:
Statistics Dashboard
The Ivy Dashboard monitors crucial conversation quality and performance indicators, including reaction times, calls per day, call duration, and per-call iterations. It provides visual overviews like the KPI Dashboard, Call Timeline, and Call Heatmap. Additionally, it helps in training and optimizing Ivy's behavior as needed.
Conversation Analytics
The Ivy Dashboard provides drill-down history to understand Ivy's responses. It stores complete conversation transcripts for reference and analysis, documents situational analytics, and offers audio recordings if required. It also complies with local data protection regulations, ensuring data safety and security.
Time Saved
Empty calls are simply handled by Ivy,
freeing the operator to deal with urgent calls
Journey requests answered
While employees handle urgent support requests, Ivy automates handling of wayfinding inquiries or tedious repetitive tasks
Enhance service quality and lighten operator workload simultaneously
* The statistics data has been collected in close collaboration with experienced clients and experts in the fields of parking and public transport.
Call pick-up time
The average time can be reduced to less than 0.5 seconds, which represents an improvement in service quality
Want Ivy to join your team?
Find out how Ivy Virtual Assistant can improve customer satisfaction,
reduce costs and increase revenue for your business.