Symphony Bridge
Connecting On-Prem Servers to the World of Symphony Cloud Services
A powerful Connection
This bridge opens the path to the Symphony Cloud for on-premises servers. By interfacing both architectures you get the best of both worlds. That’s because it makes our Cloud services available to on-premises VirtuoSIS-based server solutions – whether they are running on an S3/S6 hardware server or on a Software Intercom Server within a virtual IT environment. Take advantage of the full range of VirtuoSIS features and functions, including extensive integration and Control Desk management options.
The Cloud – A World of New Possibilities
Innovation happens nowhere at a faster pace than in the Cloud. This is made possible, for example, by AI-based services (e.g., using machine learning). We deliver these services and functions directly to your on-premises solutions, thus opening up new options all the time. Eliminating the need for global system-upgrades you automatically get regular updates and new functions that are either instantly available to all users or can be enabled as needed with point-and-click ease.
Privacy and Security by Design
Security updates can be stressful for IT managers and users alike. Cloud services take the stress out of system-wide update deployment. This is because in the Cloud, security updates are fully automated, and device firmware updates require hardly any effort either.
Answering Intercom calls from anywhere by smartphone
Mobile Clients
VirtuoSIS and Intercom Stations
- Intercom stations in VirtuoSIS solutions can establish calls to mobile clients.
- Calls can be forwarded simultaneously to multiple Intercom stations and clients and answered by all recipients.
- Open platform – Third-party SIP stations interface smoothly with VirtuoSIS to use Symphony Cloud services.
Symphony Mobile Client
- App versions available for iOS and Android.
- Answering calls (push notifications ensure you never miss a door call while on the go).
- Direct call-back allows users to follow up on missed calls.
- Video communication – shows who’s calling.
- Open doors securely via PIN input, TouchID or FaceID.
The Intercom station for your browser
Web Client
VirtuoSIS and Intercom Stations
- Intercom stations in VirtuoSIS solutions can establish calls to web clients.
- Calls can be forwarded simultaneously to multiple Intercom stations and clients and answered by all recipients.
- Open platform – Third-party SIP stations interface smoothly with VirtuoSIS to use Symphony Cloud services.
Symphony Web Client
- Web browser based
Control Desk Features (call queuing, call transfer, call pause, activity log with snapshots)
Call Intercom stations connected to VirtuoSIS servers
The world’s first artificial control centre intelligence that can talk and respond to requests like a human would
Ivy Virtual Assistent
VirtuoSIS and Intercom Stations
- Intercom stations in VirtuoSIS solutions can establish calls to the Intercom voice assistant
Virtual Intercom Voice Assistant
Automate routine tasks by handling calls involving frequently asked questions, so staff are free to focus on urgent and high-priority tasks
‘empty call’ buster by recognizing and dealing with distracting, time-wasting empty (accidentally initiated) or malicious calls
Multilingual and customer service 24/7
Both solutions interface seamlessly, allowing Intercom stations to establish call connections in both directions
Symphony Cloud and On-Premises Solutions
in Networked Unity
VirtuoSIS Intercom Stations
- Intercom stations in VirtuoSIS solutions can establish calls to mobile clients.
- Calls can be forwarded simultaneously to multiple Intercom stations and clients and answered by all subscribers.
Cloud Intercom Stations
- Intercom stations in the Symphony Cloud can receive calls from VirtuoSIS Intercom stations.
- Display of the contact list of the VirtuoSIS Intercom stations and bidirectional calls
Symphony Mobile Client
- App versions available for iOS and Android.
- Answering calls (push notifications ensure you never miss a door call while on the go).
- Direct call-back allows users to follow up on missed calls.
- Video communication – shows who’s calling.
- Open doors securely via PIN input, TouchID or FaceID.
Learn more about the app
Call connections to public mobile and landline telephone networks
Integration of telephone systems
VirtuoSIS and Intercom Stations
- Intercom stations can call recipients on public telephone networks from within a VirtuoSIS environment.
- Calls can be forwarded simultaneously to multiple Intercom stations and telephones and answered by all subscribers.
Supported Telephony Providers
Setting up is quick and easy: Open the Symphony Management UI, select your preferred telephony provider, and you’re ready to go!
Receiving calls via telephone
- Answer calls via mobile and stationary telephones (no video)
- Open doors/gates at the push of a button by pressing ‘1’ during the call.
- Mailbox detection and automatic call termination.
Investment protection made by Commend
Would you have thought...
that you would ever be able to connect your 20-year-old server to the Cloud?
Or that you would be able to make a call from an analogue 4-wire Intercom station to a smartphone?
Our customers think that’s quite unique, and they appreciate our efforts to protect their investment.
“Solutions that never age”
How does it work?
It’s all made possible by the wide range of connection technologies and backward compatibility across multiple system generations.
Classic Servers GE 300 and GE 800 can be LAN-connected to a VirtuoSIS server, which also gives them access to the Symphony Cloud.
This way, customers can go on using their existing hardware and cable connections while profiting from all-new features, functions and services.
Upgrade Consulting Offer
You are currently operating a Commend system and want to know more about upgrading and the resulting services available to you?
Just contact your local Commend Partner. We are happy to advise on your options and to work out a solution concept to suit your needs.