Learn what we at Commend mean by Conversational AI
What is Conversational AI?
Artificial Intelligence (AI) is the futuristic buzzword that's taking the world by storm! From self-driving cars to smart robots, AI has revolutionized our world. But its impact is not limited to machines alone.
In the realm of communication, AI has transformed the way we interact with technology. With cutting-edge solutions that simulate human conversations, AI has elevated voicebots to automation platforms that drive operational efficiency. Plus, AI's unparalleled computational capacity has enabled companies to provide professional customer care services, once thought impossible! The future is here, and it's AI-powered!
What is Conversational AI?
Conversational AI
How it works
Conversational AI aims to simplify the interaction between humans and machines by ‘understanding’ and
correctly answering user requests. But how does it work?
Chatbot vs. Conversational AI
What is the difference?
On the surface, Chatbots and Conversational AI may seem to be similar, but under the surface they operate in completely different ways.
Voicebots use keyword matching, which allows them to solve only a limited set of pre-defined problems, but Conversational AI uses advanced techniques to ‘understand’ the intent behind a question and provide accurate and relevant responses. This makes Conversational AI a much more powerful solution for complex queries and tasks.
| CHATBOT | CONVERSATIONAL AI | |
| Online 24/7 | ✔️ | ✔️ |
| Can cope with natural language | Keyword based | ✔️ |
| Multi-level intent hierarchy | If/Then Statements | ✔️ |
| Voice and conversational IVR | Text only | ✔️ |
| Self-improving over time | ❌ | ✔️ |
| Multi-lingual | ❌ | ✔️ |
| Privacy & security compliant | ❌ | ✔️ |
The Value of Conversational AI
Powerful Assistance
Better customer experience
Conversational AI technology can enhance the customer experience by providing a seamless and efficient 24/7 availability for customers to interact through direct messaging.
Powerful human-AI synergy
Empower your team with Conversational AI. Automated routine and empty calls are identified and filtered out, allowing your team to focus on high-priority calls.
Ready to get started?
Find out how conversational AI can improve customer satisfaction,
reduce costs and increase revenue.