Shopping Mall Communications
Ensuring Safety
and Efficiency
Efficiency and security are crucial in shopping centers to ensure the safety of individuals and the success of businesses. The potential impact of incidents or emergencies in such settings is significant, given the large number of daily visitors.
With the constant movement of a huge number of people who rely on a strong sense of security, effective communication is paramount in these environments. Simultaneously, management and security personnel bear the responsibility of closely monitoring operations, smoothly handling day-to-day activities, and effectively responding to incidents in every kind imaginable - from annoying but harmless to highly critical and life-threatening.
Attracting
Crystal Clear Announcements
Intercom stations and loudspeakers provide clear public announcements in the malls, lifts, and entrances, making it easyand convenient for people to stay informed and to direct the flow of people. Digital Signage on Screens and on Touch-Display Intercom stations can switch from advertisments and way finding into live-saving instructions in case of emergencies.
At the Push of a Button
Intercom modules integrated into terminals and devices (like ticket machines) as well as software-based Intercom stations for existing multimedia info terminals offer visitors, especially those with special needs, instant assistance.
By simply pressing one button, visitors can quickly get the help they need.
Enhancing Safety Measures
Silent alarms strategically placed in vital establishments such as shops, cafes, and restaurants, along with automated warning and reassurance messages, play a pivotal role in defusing critical situations. Moreover, the presence of central control desks accelerates emergency response times, seamlessly coordinating rescue services through radio communication, intercom systems, and telephones.
Operational Communication
Communication via Intercom allows center management to communicate throughout the whole premises despite adverse environmental conditions and ensures that the center operation is running smoothly.
All while ensuring perfect speech intelligibility - because every word counts.
Applications in and around Shopping Malls
Assisting
Information Terminals and
Emergency Call Stations
Vandal-proof and DDA/ADA compliant Intercom stations for malls, entrances, and lifts, either wall-mounted or integrated into columns or other terminals. Even with the support of an integrated Digital Voice Assistant to help customer service and call center teams to stay focused to the business critical calls.
Responding
Emergency and Danger Response
The ASBIS - Advanced Security Building Intercom Solution perfectly supports all daily routine operations. When an incident occurs, it becomes the EDRS - Emergency & Danger Reponse System. It fully complies with the high requirements of ISO 62820-2 and supports the procedures as described in ISO 62820-3-2.
Assisting
Call Management
Control Desk systems by Commend provide a continuous system-wide overview to support instant reaction in case of an emergency.
Connecting
Public Address and Informational Announcements
IP Loudspeakers and IP amplifiers for malls, open spaces, or parking facilities that can reach all premises or single zones.
Door Calls
Commend system solutions offer access control and management, keeping unauthorized persons off the premises and reducing risks of espionage, theft, and vandalism.
Public Address and Announcements
Voice announcements and playback of pre-recorded messages for information and warning purposes.
Customer Services and Call
Management Automation
Ivy, the world's first conversational AI-based Intercom voice assistant can increase customer service.
Mobile Flexibility
Door stations or emergency call points can be attended conveniently with mobile clients or web clients and doors opened wherever you are.
System Integration
In security and communication systems, it is essential that different systems work together. Constantly exchanging data, video and audio streams, these systems utilise their full potential in well-coordinated interplay to provide perfectly integrated solutions for operators and users.
Control Desk Management
Continuous system-wide overview to support instant reaction in case of an emergency.
Features & Benefits
System Availability
High Availability through End-to-End self-monitoring to prevent outtimes.
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Speech Intelligibility
Superior speech intelligibility regardless of background noise.
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Interfaces & Integration
Connect Commend Systems with various other systems and get unique benefits through automatisation or just use the I/Os.
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Networking of Sites
Calls can be forwarded automatically to other Control Desks or several buildings maintained by one Control Desk (at night).
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Custom Design
Customized Intercom stations in accordance with architects' and customers' design.
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Sound Investments
Advanced Security Intercom Solutions create long-term, cost-effective and thus highly sustainable security infrastructures.