Integrated with Commend Intercom Solutions
FlinQ Interface
Overview
Description
Commend ICX protocol Integration
FlinQ is a generic Security Management System which integrates with Commend via the ICX protocol to support many functionalities. The ICX-interface allows FlinQ to operate, manage and monitor the Commend intercom system in its full extend which is very powerful to create integrated security management solutions. The ICX-protocol is used to exchange and control data for operational, supervision and maintenance tasks.
Key Features
- Skill based call routing - assigning calls to operators depending on their knowledge, availability and workload (FlinQ Foresight)
- Presenting call requests upon priority to operator
- Call handling - Accept conversation, Place call on hold, Mute call, Transfer call to colleague
- Accepting inputs as events (e.g. real time alarms)
- Controlling Commend outputs to steer doors, barriers, gates
- Capturing intercom events to present on dashboards and management reporting
- Control and schedule call transfer matrices to automate call transferring between countless locations and multi-site control rooms