We are excited to introduce a new enhancement in our Symphony Control Desk solution that significantly improves operational efficiency and incident awareness. With this update, our system can now display input messages and line fault messages through distinct visual and acoustic signals.
Imagine being in charge of a huge office building with multiple wings and doors - you want to ensure everything is safe and secure, especially when the building is unoccupied. The Symphony Control Desk can now receive input messages, such as open windows or doors, particularly in sensitive areas.
These messages can be categorized into two types: informational messages, which provide a heads up, and alarm messages, which signal a more severe issue.
With our ComPLC tool, users can even create custom logic, for example automatically triggering an alarm when two signals are triggered simultaneously. The system also alerts operators to line fault messages, which occur in the rare case that a device goes offline, e.g. due to a power outage or other issue.
The goal of this enhanced functionality is to enable even better remote monitoring, allowing control desk operators to identify and address discrepancies throughout the building from a central location. This is not limited to the example of a big building. It can be applied to various scenarios, like as international car parks, where input messages can monitor pedestrian doors, barriers, and ticket machines.
By leveraging input messages, the Symphony Control Desk provides an overview about the current state of the system and minimizes the need for human intervention, except when necessary for remediation. This streamlines processes and maximizes efficiency, making it an essential tool for organizations that prioritize security, monitoring, and maintenance.
The Symphony Control Desk is designed to provide a single, unified view of an organisation’s security and operations, allowing operators to respond quickly and effectively to any issues that arise. Overall, it is a powerful tool that helps to keep organizations safe, secure, and running smoothly. It's like having a virtual guardian that keeps an eye on everything and alerts you to any problems, so you can take action to fix them. By providing real-time monitoring and automated alerts, the Symphony Control Desk helps organizations reduce risks and improve their overall security posture.
