Monday to Thursday: 9:00 - 12:00 and 13:00 - 16:00 | Friday: 9:00 - 12:00
Please send an enquiry to support(at)commend.at

Our technical documentation is available free of charge in our online library ‘cLibrary Online’. You can create a user account and gain access to software, manuals, safety instructions and more. Please note that extended access to the cLibrary is reserved exclusively for customers, dealers and partners.
cLibrary Online

Our software and firmware are also available free of charge in our online library.
cLibrary Online

We will help you grow your knowledge systematically with certified trainings for increasing skill levels. Take a look at our wide range of training courses.
Commend Academy

What we offer:
a. Webinar ‘Topology training’ (free of charge) - a free webinar takes place every year. 
b. ‘Basic Training’ classroom training (chargeable)
c. Individual training (chargeable) on request. Please send an enquiry to training(at)commend.at
d. e-learning platform (free of charge) - Commend provides an e-learning platform ‘Polygon/Litmos’ with interactive courses free of charge. 
Registration takes place via an invitation link. Please send an enquiry to support(at)commend.at
To log in please visit our E-learning platform

Our technical support can be reached by telephone during official support hours. However, it cannot be guaranteed that a support employee will always be available. To ensure an efficient process, please send your support enquiry to support(at)commend.at. A technician will contact you as soon as possible by e-mail or telephone.

Our sales team will ask you to create a support ticket. If you already have an open ticket, please reply to the email from the ticket system.

Please send your support request to support(at)commend.at

a. Details of the affected project (location, components used, time of initial commissioning, ...)
b. A description of the error that is as precise as possible (W-questions: Who? What? When? ...)
c. The e-mail and telephone number of the technical contact person on site
d. The configuration file (CCT) of the Commend server and backups of the Commend call stations
e. If possible: Photos of the error image/display or screenshots of the configuration
f. In case of network problems: Wireshark trace of the simulated error case

Replying to a ticket is the same as replying to a normal e-mail message.
Please do not change the subject, otherwise your replies will not be processed correctly in our ticket system.

You are entitled to free technical support if an error occurs within the warranty period that was caused by Commend Österreich GmbH or in the event of problems that fall within the area of responsibility of Commend Österreich GmbH.

Our technical support becomes chargeable as soon as fast response times or support services are required and there is no error on the part of Commend Austria. For price information, please refer to our current hourly rates.

Support services
a. Immediate telephone support (in case of urgency or imminent danger)
b. Scheduled telephone support, remote control via Teamviewer
c. Planned on-site tasks / on-site troubleshooting

In the event of a software or firmware error in an old version, an update to the latest version is required. There is no entitlement to bug fixes for outdated software or firmware. Security updates, bug fixes, notes, restrictions as well as known problems are published for each release in our online library under Release Notes. These can be found with the respective product.
cLibrary Online

An error is a deviation from a norm, a standard or an expectation. It occurs when something does not work as intended or planned. Errors can occur in many contexts, for example a technical error, a programming error or a human error, etc.
Commend Österreich GmbH distinguishes between the following types of errors:

a. Erros in the responsibility of Commend Österreich GmbH
- Manufacturing errors, e.g. a defective component, faulty production, ...
- An incorrect configuration carried out by a Commend Österreich GmbH technician
- False promises made by a sales representative of Commend Österreich GmbH

b. Erros NOT in the responsibility of Commend Österreich GmbH
- Distinction between error and missing feature. A missing feature is not an error.
- Incorrect configuration by the customer or system integrator
- Incorrect expectations of the customer
- Failures and malfunctions after the product lifetime, e.g. with UPS systems or server hardware.

In principle, all Commend products are officially supported by technical support. In the event of a hardware defect, however, only as long as the product is still in production. For discontinued products (production has ceased; no spare parts available) there only a support service is possible. No replacement for the affected product can be provided.